In this article

  1. Adding comments in a document
  2. How to use extended comments
  3. Creating standard comments
  4. Adding comments in a card

Adding comments in a document

To add a new comment in a document:

  1. Open the document and scroll down to the Comments subpage.
  2. Select a Type Code or create your own custom Type Code with the following set-up:
    • Description - Specifies what will be printed on the invoice.
    • Office Only - Indicates whether the comment should be hidden from technicians.
    • Print On Document - Indicates whether the comment should be printed for the customer to see.
    • Print Sequence - This parameter specifies the order in which the comments are printed. Numbers are used to specify priority in ordering; the lower the number, the higher the priority in ordering, and vice versa.
    • Print Placement - Specifies whether the comment appears at the top or bottom of the invoice.

  3. You can now add a comment to the document, by selecting the Type Code and adding the comment in the Comment field.
  4. Here’s an example of what printed comments look like; you can be as creative as you want with the description, positions, and orders.

  5. Comments on a phone now include additional information such as the time, date, user, and type code.

  6. Before writing a comment, technicians must choose a type code.

  7. When reading or entering comments on a phone, the comment is now displayed in a pop-up window. Once you’ve finished typing your comment, click OK.

How to use extended comments

Comment (Extended) is a function in Garage Hive that enables you to write comments which are longer and with more details. This function is available on all documents, can be printed in documents and has the possibility of hiding from the technicians.

Under the Comments subpage, clicking on the Comment(extended) field will open a pop-out window that can be made full screen and allows you to type as much text as you want. When you move your cursor over the Comment (extended) field, a pop-up preview of the full comment appears.

Creating standard comments

You can also have standard comments that can be used multiple times. This helps to ensure consistency and makes it easier to remember what to write. Here’s how to create a standard comment:

  1. In the top-right corner, choose the search icon, enter Service Comments Types, and select the related link.

  2. In the window that appears, select the comment Type Code to which you want to add a standard comment and click on the field Comment (extended).
  3. Enter the standard comment and click OK.

  4. The comment will now be available for adding in all documents, such as a jobsheet.

Adding comments in a card

To add a new comment in card, for example a Customer Card:

  1. Open the Customer Card, then select Customer and then Comments from the actions bar.
  2. Add the comment and then close the card.

  3. When adding the customer in a new Jobsheet the comment will pop-up before editing the document.

See Also

Video: How to use comments on service documents in Garage Hive \