What Happens When a Customer Acts on a Sent Online Document?

The goal of sending the online document is to communicate with the customer about the work that needs to be done on the vehicle, so that at the end of it, the customer will take action and the garage owner will receive notification about the customer’s action. Let’s take a look at how the customer’s actions are interpreted by the system.

In this article

  1. Customer approves the job to be done
  2. Customer requests for a call back

Customer approves the job to be done

When the customer approves the job to be done based on the online document sent, as shown below:

The approval notification appears as a comment marked attention for the service advisor take action. To view the approval:

  1. From the Role Centre (home page), navigate to the Attention tile and click on it.
  2. Choose the document from which the online document was sent, and then click the document No..

  3. Scroll down to the Group Items section to see the items approved in the column Customer Authorised.
  4. After you’ve confirmed approved items, scroll up to the comments section and remove the attention mark in the Online Doc comment so it no longer appears as requiring attention.

Customer requests for a call back

Sometimes, the customer might opt to request for a call back from the online document sent, as shown below:

When that happens, the Request a Callback button, also creates a comment marked attention and can be seen from the role centre Attention tile.


See Also

Introduction to Online Documents
Grouping document lines
Setting up online documents
Previewing and publishing online documents
Using online documents in estimates, checklists and vehicle inspection estimates
Adding and Managing Media in Garage Hive