In this article

  1. Email setup
  2. Using the emailing feature
  3. Accessing email outbox
  4. Accessing sent emails

Email setup

If your system does not have an email setup, you must do the setup before using the emailing feature:

  1. In the top-right corner, choose the search icon, enter Email Accounts, and select the related link.
  2. Select New and then Add an email account.
  3. Read the information in the pop-up window and then press Next.

  4. The email setup uses the SMTP account type. We’ll go over how to set up a Microsoft Office 365 email account and a Gmail email account. To get to the setup you require, click on any of the links below.

Microsoft office 365 email account setup

There are two options for setting up the Microsoft Office 365 email account, one is when you have a Multi-factor Authentication method enabled, this is when the user is required to provide two or more verification factors to gain access to your Microsoft account, and two is when you don’t have the Multi-factor Authentication enabled. First, let’s look at scenario one.

  1. When you have the Multi-factor Authentication enabled, you will require an App Password which you get from your microsoft account, read more. An App Password is a 16-digit passcode that gives the Garage Hive app permission to access your Microsoft Account.
  2. To get the App Password, sign in to your Microsoft account, go to the My Account page and select Security info.

  3. Select Add sign-in method, choose App password from the list, and then select Add.

  4. Enter a name for the app password, and then select Next; this name helps differentiate the app password from others.

  5. Copy the password from the App password page, and then select Done.

  6. Open the Set Up Email page in Garage Hive, choose SMTP, and select Next.

  7. In the Setup SMTP Account page, select Apply Office 365 Server Settings.
  8. Enter the Account Name (this can be the user’s name), the Sender Name (the name that appears in the email header when an email is sent), your Email Address (the Microsoft office 365 email address to setup), the User Name (this is the Microsoft office 365 email address), and then paste the App Password, that you created in your Microsoft account, in the Password Field.

  9. When you’re finished, click Next.
  10. To confirm the settings, click Send Test Email, then Other and enter the email address to which you want to send the test email. If an email is sent, the email settings are correct; otherwise, please contact the Garage Hive Support team for assistance with the setup.
  11. Select Finish to add the email.

  12. If you don’t have Multi-factor Authentication enabled, repeat steps 7 and 8 and enter your email account password instead of the App Password in the Password field.

Gmail email account setup

To set up a Gmail email account:

  1. First you have to generate an App Password, from your Google Account. An App Password is a 16-digit passcode that gives a Garage Hive app permission to access your Google Account. App Passwords can only be used with accounts that have 2-Step Verification turned on, read more.
  2. From your google account, select Security, and under Signing in to Google, select App Passwords.
  3. At the bottom, choose Select app and select Other (Custom name). Enter the name of the App Password, and click Generate.
  4. Copy the App Password generated in the yellow bar.
  5. Open the Set Up Email page in Garage Hive, choose SMTP, and select Next.

  6. In the Setup SMTP Account page, enter the Account Name (this can be the user’s name), the Sender Name (the name that appears in the email header when an email is sent), your Email Address (the Gmail email address to setup), select Authentication as Basic, the User Name (this is the Gmail email address), and then paste the App Password, that you created in your Google account, in the Password Field.
  7. For the Server Url and Port (Port for SSL), copy from Outgoing Mail (SMTP) Server section in this page from google.
  8. When you’re finished, click Next.

  9. To confirm the settings, click Send Test Email, then Other and enter the email address to which you want to send the test email. If an email is sent, the email settings are correct; otherwise, please contact the Garage Hive Support team for assistance with the setup.
  10. Select Finish to add the email.

Using Emailing Feature in Garage Hive

The emailing feature is available in Jobsheets, Estimates, Vehicle Inspection Estimates, and Checklists. Here’s how to get the most out of the feature:

  1. To use the Email feature, go to the document’s actions bar and select Email for Estimates, Vehicle Inspection Estimates, and Checklists, or Email Invoice for the Jobsheets.

  2. When you select the email option, the document is automatically attached to the email. You can find it at the bottom of the page under the Attachments FastTab.

  3. The email signature (which includes the company name, phone number, and email address) and the logo on the email message body are obtained from the system’s Company Information page. You can update them by entering Company Information into the top right corner search icon and selecting the related link. Fields to update are: Name, Phone Number, Email, or Picture.

  4. Under Email Details FastTab, enter the email address to send to in the To field and the subject of the email in the Subject field.

  5. You can now add the email Message body for the customer. You can format the message however you want by changing the different formats available at the bottom of the Message field, such as the font, font size, text colour, and so on.

  6. To make it easier to manage the email Message body, create Text Templates that will allow you to reuse similar text across multiple emails that you send. Click on Select Text Template under the Email Details FastTab, then select New from the actions bar, enter the Code for the template (you can name it depending on what you put in the message body), select Type as Email Body, and then enter the Message body in the writing space under the General FastTab.

  7. To add a template, click the Select Text Template link, choose the template, and then click the OK button. To insert the template into the Message body, select the desired position and press the Ctrl+V keys to paste the template.

  8. You could attach a file to the email by selecting Attach File. When you’re finished editing the email, select Send Email from the actions bar to send it.

  9. If you want to save the email as a draft and return to it later, click the back button and choose Keep as draft in Email Outbox; otherwise, choose Discard email.

Accessing email outbox

To access the draft emails in the outbox:

  1. In the top-right corner, choose the search icon, enter Email Outbox, and select the related link.
  2. Choose the draft email that you want to continue editing. You can view the document from which the email was created by selecting Show Source.

Accessing sent emails

To access the sent emails in the system:

  1. In the top-right corner, choose the search icon, enter Sent Emails, and select the related link.
  2. You can view the sent email by selecting it from the list that appears.
  3. Select Resend if you want to resend the email, or Edit and Send if you made an error and want to correct it.