Types of Customer Notifications in Garage Hive
In Garage Hive, customer notifications are system settings that allow the system to communicate specific information to the customer, such as MOT Reminders, Booking Reminders, Survey Notifications, or other customer notifications. These notifications enable the garage owner to engage the customer effectively while also keeping the customer up to date on important information. Let’s look at the different customer notifications available in Garage Hive.
In this article
- Vehicle date reminder notification
- Booking reminder notification
- Booking confirmation notification
- Survey notification
- Checklist notification
- Job authorisation notification
Vehicle date reminder notification
Vehicle Date Reminder notifications are used in the system when you need to notify the customer about upcoming due dates for recurring work on their vehicle, such as MOT reminders, and service reminders. Read this article to learn more about setting up and using Vehicle Date Reminders. Here is an example of an MOT Reminder notification setup.
Booking reminder notification
Booking Reminder notifications are used in the system to send reminders to customers the day before their previously made booking. This helps customers remember their booking and show up on time; if there are any changes, they communicate in advance. Read this article to learn more on how to setup and use the Booking Reminder notification. Here is an example of a Booking Reminder notification setup.
Booking confirmation notification
Booking Confirmation notifications are used in the system to send confirmations to customers right after they make a booking. The confirmation is sent to the customer to ensure that the customer is aware that the booking has been made successfully and to possibly share the details of the booking. Read this article to learn more on how to setup and use the Booking Confirmation notification. Here is an example of a Booking Confirmation notification setup.
Survey Notification is a system notification that automatically sends a survey link to customers right after their job is completed. Surveys help in determining the NPS score, which is a measure of customer loyalty and satisfaction. Read this article to learn more on how to setup and use the Survey Notification. Here is an example of a Survey Notification setup.
Job authorisation notification
Job Authorisation Notification is used to send customers an online authorization link for approval. The customer online authorisation link gives the customer access to the online document, which they can view and approve at their own time. Read this article to understand more about the Job Authorisation Notification. Here is an example of a Job Authorisation Notification setup.
Checklist Notification is used to send a link to the online checklist to the customer, this helps to share visual material of the inspection report. Here is an example of a Checklist Notification setup.